FAQ - flowers & gifts to JapaN

Welcome to Flowers to Korea's FAQ! Here you'll find answers to our most asked questions.
您可以访问中文网站。한국어 통화, 메시지 가능합니다. 日本の電話応対が可能です。

Still can't find quite what you're looking for, or have something we should know? Send us an email, we're happy to help! flowerstotokyo@hotmail.com 

• Q1: Where are the sameday delivery areas?

  A1: We can deliver flowers to everywhere in Japan. for sameday delivery, we have to order by 10am, Please order i~2dyas in advance. funeral flowers order is 24hours, sameday delivery available.

• Q2:Do you deliver on weekends?

  A2: - Absolutely! Select any day you wish your order be delivered on checkout
  
  

• Q3: What are the accepted payment methods?

  A3: We accept online card payment with MasterCard, VISA , Amex, Jcb, via PayPal. You don't need a Paypal account when you pay by credit card. Refund is easy if you pay by credit card through Paypal.한국계정의 Paypal의 경우에는 2checkout payment에서 AMEX카드를 사용하거나 계좌 이체를 해 주세요.

• 
  
  
  

• Q4: What time will the order be delivered?

  A4: Between 10 AM to 7 PM in Korean and 9 AM to 7PM in Japan.

• Q5:How do I know when my order has been delivered?

  A5: Shortly after the delivery is completed, you will receive the email from us. Please sign up to check your order statu.

• Q6:Can I send a gift card/message with the flowers?

  A6: Sure, you can add your message on checkout.

• Q7:How do I change or cancel my order?

  A7: Please contact us directly at info@flowerstotokyo.com or via contact us page. Changes or cancellation must be requested 24 hours prior to the delivery time.

• Q8:I'd like to send flowers to US army bases. Is there anything I have to do?

  A8: Civilians are now allowed to go inside the US army bases. So our delivery person will drop the items at the gate or the recipient has to come outside the base to pick them up. Please make sure to leave the phone number we can contact to.

• Q9:What happens if the recipient is not at home?

  A9: - Our delivery person will attempt to get in touch with the recipient to arrange a delivery time again. If we are unable to reach by phone, we will immediately inform you either via text messages or email.

• Q10:What benefit do I get for signing up as member?

  A10: - We offer 5% milleage of price and a special discount up to 15% for our members and business gifts.